FAQ

Welcome to COSTUMEISH Halloween Store! We’re here to make your Halloween celebrations spooktacular and stress-free. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, feel free to reach out to our friendly Halloween helpers—we’re always happy to assist!

Product Questions

What types of costumes and accessories do you offer?

At COSTUMEISH, we have a bewitching selection for everyone! Our menu includes:

• Costumes: Adult Costumes, Men’s Costumes, Kids Costumes (like Child 4-6 Year Old, Child 8-10 Year Old, and Child 10-12 Year Old), Baby Costumes, and Newborn Costumes.
• Accessories: Accessory Kits, Action Props, Costume Facial Hair, Costume Jewelry, Costume Leggings, Costume Make-up, Glasses, Gloves, Hats, and Masks.
• Decor: Spooky items to set the scene for your Halloween party.

Our products are designed for families and Halloween enthusiasts who want high-quality, fun, and creative options. From complete family themes to last-minute touches, we’ve got you covered!

Are your costumes and accessories high-quality?

Absolutely! Every order goes through a careful quality check process to ensure:

• Costumes arrive ready to wear and impress.
• Accessory Kits contain all promised pieces.
• Masks and Makeup are perfectly packaged.
• Props and Decor arrive undamaged and party-ready.

We focus on durability and detail so you can enjoy a magical Halloween without any frights over quality.

Shipping and Delivery

What are your shipping options and delivery times?

We offer two spooktacular delivery methods to suit your needs:

• Standard Shipping: $12.95 via DHL or FedEx. Delivery takes 10-15 days after shipping (plus 1-2 business days for order processing). Perfect for when you need your items with a bit more speed!
• Free Shipping: Available for orders of $50 or more, via EMS. Delivery takes 15-25 days after shipping (plus 1-2 business days for processing). Ideal for budget-friendly family orders.

Do you ship internationally?

Yes! We ship worldwide because Halloween should be celebrated everywhere. However, delivery to some Asian countries and remote areas may not be available. If you’re unsure about your location, contact us at [email protected] for assistance.

How can I track my order?

For Standard Shipping, you can track your package every step of the way with our premium carriers (DHL or FedEx). We’ll provide tracking information once your order ships. For Free Shipping via EMS, tracking may be available depending on your location—check your shipping confirmation email for details.

Returns and Exchanges

What is your return policy?

We offer hassle-free returns and exchanges within 15 days of receiving your order. If you’re not completely spellbound by your purchase, just contact us, and we’ll guide you through the process. Finding the perfect costume should be fun, not frightening!

Are there any conditions for returns?

To be eligible for a return, items must be in original condition with tags attached. Please include all parts of the order (like accessory kits) as shipped. For hygiene reasons, costumes and makeup may have specific restrictions—reach out to us for details.

Payment and Account

What payment methods do you accept?

We accept all major payment methods for a smooth and secure shopping experience:

• Visa
• MasterCard
• JCB
• PayPal

Your payment information is protected, so you can shop with confidence.

Do I need to create an account to order?

No, you can check out as a guest! However, creating an account makes it easier to track orders, save favorites, and speed up future purchases. It’s completely optional—we’re here to keep things simple.

General Questions

When should I place my order for Halloween?

We recommend ordering early—at least 3-4 weeks before your event. This allows time for processing, shipping, and any last-minute tweaks. Popular costumes often sell out fast, so don’t wait until the last minute!

What if I have issues with my delivery?

If your order is delayed or you have concerns, email us at [email protected] with your order details. We’ll work with our carrier partners to resolve it quickly.