🎊 Halloween Helper Tip: We handle shipping and returns with more care than a mad scientist handling his latest creation! Our processes are designed to be as simple as saying “trick or treat!”

Introduction: Your Halloween Experience Matters

Welcome to COSTUMEISH Halloween Store’s Shipping & Returns policy! We understand that getting your costume on time and having it fit perfectly is crucial for your spooky celebrations. Whether you’re dressing as a witch, ghost, or superhero, we’re here to ensure your Halloween experience is magical from start to finish!

Shipping Information

Order Processing Time

We process orders faster than a ghost can say “Boo!” All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Timeframes

We offer two shipping options to meet your Halloween preparation needs:

1. Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery Time: 10-15 business days after shipping
  • Best for: When you need your costumes a bit faster!

2. Free Shipping

  • Carrier: EMS
  • Cost: FREE for orders over $50
  • Delivery Time: 15-25 business days after shipping
  • Best for: Budget-conscious shoppers planning ahead!
🎊 Planning Tip: Order early! Combine early ordering with our straightforward shipping options to ensure a stress-free Halloween experience.

Returns & Exchanges Policy

Return & Exchange Timeframe

You have 15 days from the delivery date to request a return or exchange. That’s plenty of time to try on your costume and make sure it’s perfect for your spooky celebrations!

Condition Requirements

To be eligible for return or exchange, items must be:

  • In original condition with tags attached
  • Unworn and unwashed
  • In original packaging
  • Accompanied by the original receipt or order confirmation

🚫 Non-Returnable Items

Some items are as final as a vampire’s bite! The following cannot be returned for health and safety reasons:

  • 🎭 Costume Make-up (for obvious hygiene reasons)
  • 🧔 Costume Facial Hair (once applied, it’s yours forever!)
  • 💄 Costume Make-up (opened products cannot be resold)

Note: These items can only be returned if they arrive damaged or defective.

Return & Exchange Process

Follow these steps – simpler than following a candy trail!

Step 1: Contact Our Halloween Helpers

Email us at [email protected] within 15 days of receiving your order. Use the template below to make the process spellbindingly fast!

SUBJECT: Return/Exchange Request – Order #[Your Order Number]

Dear COSTUMEISH Halloween Helpers,

I would like to request a [return/exchange] for my order #[Your Order Number].

Items to return/exchange:

  • [Product Name], [Size], [Color]
  • [Product Name], [Size], [Color] (add more if needed)

Reason for return/exchange: [Please specify – wrong size, damaged, different than expected, etc.]

Preferred resolution: [Refund/Exchange for (specific product)]

My contact information:

  • Full Name: [Your Full Name]
  • Email: [Your Email Address]
  • Phone: [Your Phone Number]

Thank you!

[Your Name]

Step 2: Wait for Instructions

Our Halloween Helpers will respond within 1-2 business days (faster than a ghost can say “Boo!”) with return instructions and a return authorization number.

Step 3: Package and Ship

Pack your items securely in the original packaging if possible. Include the return authorization number inside the package. Ship to:

COSTUMEISH Halloween Store
4221 U.S. 5, Burke, US 05871

Step 4: Confirmation

Once we receive your return, we’ll send a confirmation email. Exchanges will be processed immediately, while refunds will be initiated within the timeframe below.

Refund Information

We process refunds with more speed than a witch on a broomstick!

  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 5-7 business days after we receive and inspect your return
  • Shipping Costs: Original shipping fees are non-refundable (unless the return is due to our error)
  • Restocking Fee: No restocking fees – we’re not that kind of haunted house!

Exchange Information

Want a different size or style? No problem!

  • Exchanges are processed once we receive your return
  • We’ll ship your exchange item using the same shipping method as your original order
  • If the exchange item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference

Damaged or Defective Items

If your item arrives more damaged than a zombie after a long night, contact us immediately at [email protected]. We’ll arrange a replacement faster than you can say “Halloween!”

International Returns

Since we serve customers globally (except Asia and some remote areas), international returns follow the same process. However, customers are responsible for return shipping costs for international orders.

🎭 Pro Tip: Creating an account lets you track your returns and exchanges easily!

Contact Our Halloween Helpers

Questions about shipping or returns? Our Halloween helpers are standing by!

  • Email: [email protected]
  • Address: 4221 U.S. 5, Burke, US 05871
  • Website: costumeishshop.com